Terms and Conditions
1. Basic Provisions
1.1 These General Terms and Conditions (hereinafter the “GTC”) apply to purchases made in the online store www.latinky.com.
1.2 The Seller is Dance Now s.r.o., with registered office at Heyrovského 8, 841 03 Bratislava, Slovak Republic, registered in the Commercial Register of the City Court Bratislava III, Section: Sro, Insert No. 78742/B, Company ID (IČO): 46510648, Tax ID (DIČ): 2023425272 (hereinafter the “Seller”).
1.3 The “Buyer” means a natural or legal person who orders goods electronically through the e-shop at latinky.com (hereinafter the “Buyer”).
1.4 Contractual relations between the Seller and a Buyer who is a consumer are governed by the Civil Code (Act No. 40/1964 Coll.) and by Act No. 108/2024 Coll. on Consumer Protection and on amendments to certain acts. Contractual relations with a Buyer who is an entrepreneur are governed by the Commercial Code (Act No. 513/1991 Coll.).
1.5 Where the Buyer is a consumer habitually resident in another Member State of the European Union to which the Seller directs its activity (the Member States to which the Seller delivers are listed among the delivery options during checkout), the choice of Slovak law does not deprive the Buyer of the protection afforded to them by the mandatory provisions of the law of their country of habitual residence, which cannot be derogated from by agreement.
1.6 These GTC take effect on the day they are published on the latinky.com website.
2. Conclusion of the Purchase Contract and Ordering
2.1 The Buyer may order goods through the shopping cart on the Seller’s website.
2.2 The purchase contract is concluded in the English language. Before bindingly submitting the order, the Buyer has the opportunity to review and correct the data entered — the contents of the cart, the quantity of goods, and the billing and delivery details — directly in the shopping cart interface. The order is submitted using the “Order with obligation to pay” button.
2.3 The Seller will confirm the submitted order by email within 24 hours and will at the same time inform the Buyer of the availability and delivery date of the goods. The purchase contract is concluded at the moment of this confirmation. All confirmed orders are binding.
2.4 The Seller is entitled to cancel the order or a part of it solely in the following cases:
a) the ordered goods are no longer manufactured or supplied and the Seller is unable to obtain them within a reasonable period or on comparable terms;
b) due to a demonstrable technical error of the website, the goods were displayed at a price manifestly and grossly different from their usual market price, and the Seller notifies the Buyer of this fact before confirming the order under point 2.3;
c) in the case of an order paid by cash on delivery, the order could not be bindingly confirmed (for example due to an incorrectly provided telephone number, or because the Buyer did not respond to the Seller’s request) within 5 business days of its submission.
The Seller will inform the Buyer of the cancellation without undue delay. If the Buyer has already paid the purchase price or a part of it, the Seller will refund that amount within 14 days.
2.5 The Seller is not liable for delay in delivery or for damage arising as a result of the Buyer failing to provide all required information in the order, or providing it incorrectly.
2.6 The Seller retains the text of the concluded purchase contract (the confirmed order) together with these GTC in electronic form. The Buyer receives them as an attachment to the confirmation email and therefore has permanent access to them.
3. Prices
3.1 The Seller is not a VAT payer. The prices shown are therefore final. The cost of delivery is charged separately according to the delivery method chosen by the Buyer when placing the order.
4. Payment Terms
4.1 The Buyer pays for the goods upon receipt — by cash on delivery, or in cash upon personal collection.
5. Delivery Terms
5.1 The Seller will inform the Buyer of the expected delivery date when confirming the order under point 2.3, together with confirmation of the availability of the ordered size or variant. The delivery time depends on the availability of the goods and on the country of delivery. Unless otherwise agreed, the Seller will deliver the goods no later than 30 days from the conclusion of the contract. If the notified date does not suit the Buyer, the Buyer has the right to cancel the order.
6. Delivery of Goods and Passing of the Risk of Damage
6.1 The Seller arranges delivery of the goods by the method the Buyer selects from the options offered in the order:
a) personal collection or delivery within Bratislava, free of charge;
b) by the carrier Packeta, which delivers to the EU countries offered during checkout — in some countries through its partner carriers, which are shown at checkout — at the price according to the current price list displayed during checkout.
The Buyer may also agree with the Seller on another method of transport outside this offer, which the Buyer selects and orders themselves (for example, their own carrier).
6.2 The place of collection is specified by the Buyer in the order. The goods are delivered at the moment they are taken over by the Buyer or by a third party designated by the Buyer.
6.3 The Seller recommends that the Buyer check that the shipment is intact when taking over the goods. Failure to follow this recommendation does not affect the Buyer’s rights arising from liability for defects in the goods.
6.4 Together with the goods, the Seller will provide the Buyer with an invoice or other tax document, as well as operating instructions and a warranty card where the nature of the goods so requires.
6.5 The risk of damage to the goods passes to the Buyer at the moment the goods are taken over by the Buyer or by a third party designated by the Buyer — not at the moment the goods are handed over to the carrier. If the Buyer, under the third sentence of point 6.1, expressly chooses a method of transport other than that offered by the Seller, the risk of damage to the goods passes upon their handover to the first carrier.
6.6 The Seller is liable to the Buyer for the goods being free of defects, in the agreed quantity and design, upon takeover, up until the moment they are taken over by the Buyer (with the exception of the case under the second sentence of point 6.5). If the shipment is damaged or lost during transport arranged by the Seller, the Buyer shall notify the Seller of this fact; the Seller will settle the matter with the carrier and will, without undue delay, deliver new goods to the Buyer or refund the amount paid.
7. Withdrawal from the Contract
7.1 The Seller is entitled to withdraw from the contract due to stock being sold out, unavailability of the goods, or if the manufacturer, importer or supplier of the goods has discontinued production or made such significant changes as to make performance of the Seller’s obligations impossible, or for reasons of force majeure. The Seller is obliged to inform the Buyer of this fact without undue delay and to refund any amount already paid within 14 days.
7.2 A Buyer who is a consumer has the right to withdraw from the contract without giving a reason within 14 days of taking over the goods.
7.3 Within this period the Buyer may unpack and try the goods to the extent necessary to establish their nature, characteristics and functionality, in a manner similar to that customary when shopping in a bricks-and-mortar store. If the Buyer uses the goods beyond that extent, the Buyer is liable to the Seller for the diminished value of the goods thereby caused; such diminution in value does not affect the right to withdraw from the contract itself.
7.4 The withdrawal period is deemed to have been observed if the Buyer sends the notice of withdrawal no later than on the last day of the period under point 7.2.
7.5 The Buyer notifies withdrawal from the contract by an unequivocal statement — in writing to the address LATINKY, Tomášikova 26, 821 01 Bratislava, Slovak Republic, by email to the Seller’s address, or through the “Withdraw from the contract” online function available at all times on the Right of Withdrawal page. For this purpose the Buyer may also use the model form under Annex No. 2 to Act No. 108/2024 Coll.; use of the form or of the online function is not mandatory. After the online function is used, the Seller will send the Buyer, without undue delay, a confirmation of receipt of the notice to the email address provided, stating its content and the date and time of submission.
7.6 The Buyer is obliged to send the goods back, or hand them over, to the address LATINKY, Tomášikova 26, 821 01 Bratislava, Slovak Republic, no later than 14 days from the date of withdrawal from the contract. The direct costs of returning the goods are borne by the Buyer; the Seller may, however, offer the Buyer the option of sending the goods free of charge through a carrier designated by the Seller — the Seller will inform the Buyer of the details when confirming receipt of the withdrawal.
7.7 The Seller will refund to the Buyer all payments received from the Buyer under the contract (including the costs of delivery in the amount corresponding to the cheapest ordinary method of delivery offered by the Seller), without undue delay and no later than 14 days from the date of delivery of the notice of withdrawal, using the same means of payment as the Buyer used for the original transaction, unless the Buyer has expressly agreed otherwise and provided that the Buyer does not incur any additional costs as a result. The Seller is not obliged to refund the payment before the goods have been returned to the Seller or before the Buyer proves that the goods have been sent back.
8. Liability for Defects (Complaints)
8.1 The handling of complaints is governed by Act No. 108/2024 Coll., by the Civil Code and by the Seller’s Complaints Policy published on the website.
8.2 The period of liability for defects in goods offered in the online store is 24 months.
8.3 The warranty does not cover normal wear and tear of the item caused by its ordinary use.
8.4 When making a complaint, the Buyer shall enclose proof of purchase (for example a copy of the invoice) and a brief description of the defect. If the Buyer does not have proof of purchase available, the purchase of the goods from the Seller may also be demonstrated in another suitable manner (for example by a bank statement or a confirmation email). We recommend cleaning the goods before sending them for a complaint; failure to follow this recommendation, and mechanical wear unrelated to the claimed defect, are not in themselves grounds for rejecting or limiting the complaint.
9. Request for Redress and Alternative Dispute Resolution
9.1 If a Buyer who is a consumer is not satisfied with the way the Seller has handled their complaint, or believes that the Seller has infringed their rights, the Buyer has the right to approach the Seller with a request for redress at [email protected].
9.2 If the Seller responds to the request for redress with a rejection, or does not respond to it within 30 days of the date it was sent, the Buyer has the right to submit a proposal to initiate alternative dispute resolution under Act No. 391/2015 Coll. The competent entity is the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia), Central Inspectorate, Department for International Relations and Alternative Consumer Dispute Resolution, Bajkalská 21/A, P. O. BOX 29, 827 99 Bratislava 27, Slovak Republic (www.soi.sk), or another entity listed in the register maintained by the Ministry of Economy of the Slovak Republic.
9.3 A Buyer who is a consumer resident in another Member State of the European Union may also turn to the alternative dispute resolution body competent in their country of residence, or seek assistance from the European Consumer Centre in that country.
10. Final Provisions
10.1 The Seller reserves the right to amend these GTC. An amendment takes effect upon publication of the new wording on the latinky.com website. Rights and obligations that arose while the previous wording of the GTC was in effect are not affected thereby.
10.2 These GTC take effect on the day they are published on the latinky.com website.