Return policy
(valid from 11.7.2015)
Article I
Introductory provisions
1.1 These Complaints Rules regulate the procedure of DANCE NOW sro, with its registered office at Heyrovského 8, Bratislava 841 03, Slovak Republic, Company Identification Number: 46510648, registered in the Commercial Register of the Bratislava District Court (hereinafter referred to as the “Seller”) and the customer (hereinafter referred to as the “Seller”). “Buyer”) in exercising the rights arising from the Seller’s liability for defects in the goods as well as the rights and obligations of the Buyer and the Seller (hereinafter referred to as the “Parties”) related thereto.
1.2 By creating and sending an electronic order, the buyer confirms that he has read the Seller’s Complaints Procedure and unconditionally agrees with it. Upon sending the electronic order, the buyer confirms that he has read the Complaints Procedure and it becomes binding for him. The complaint procedure is publicly available on the portal www.latinky.sk and also at the Seller’s registered office.
1.3 Procedure of the Buyer, who is not a consumer in the sense of § 52 par. 3 of Act no. 40/1964 Coll. The Civil Code, as amended, when exercising the rights arising from the Seller’s liability for defects in goods purchased on www.latinky.sk, regulates § 422 to § 442 of Act no. 513/1991 Coll.
1.4 The procedure of the Buyer, who is a consumer in the sense of § 52 par. 3 of Act no. 40/1964 Coll. Civil Code as amended, when exercising the rights arising from the seller’s liability for defects of goods purchased on www.latinky.sk as well as the regulation of the rights and obligations of the Contracting Parties related to it are governed by § 619 to § 627 of Act no. 40/1964 Coll. Civil Code as amended and Act no. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offenses as amended.
Article II
Inspection of goods upon receipt
2.1 The buyer is obliged to check the received goods immediately. Additional complaints regarding the quantity and type of goods will not be accepted by the seller.
2.2 Furthermore, the buyer is obliged to check whether the packaging in which the goods are packed is not damaged. If damage is found, it is necessary to write the so-called “Damage record” with courier service and then contact the seller by email: info@latinky.sk. In the event of failure to write a damage report, the seller has the right not to accept a claim for damaged goods.
Article III
Return of goods and withdrawal from the contract
3.1 Withdrawal from the purchase contract within 14 days from the date of receipt of the goods.
The buyer has the right to withdraw from the purchase contract within 15 days of receipt of the goods without giving a reason. However, the goods returned by the Buyer must be undamaged (with original tags) and must not show any signs of wearing and use. The buyer pays the postage for which he sends the goods to the seller. After returning the goods, the seller is obliged to return to the buyer all payments received from him in connection with the fulfillment of the order, including postage and packaging. In the event that the buyer has chosen a different method of transport than the cheapest offered by the seller, the seller is entitled to reimburse the buyer for the cost of transporting the goods in the value of the lowest costs offered by the seller.
For the purposes of withdrawal from the contract, the Buyer is obliged to fill in the withdrawal form, which is available here: complaint / exchange form.pdf
3.2 Return of goods that the buyer did not order and was sent incorrectly.
In the event that the Buyer finds that the goods he has taken over do not correspond to what he ordered, he has the right to return the goods to the Seller within 15 days of taking over the goods. In this case, the buyer is entitled to reimbursement of the costs necessarily incurred to return the goods. These costs are borne in full by the Seller.
3.3 Exchange of goods due to unsatisfactory size, color or other parameters.
In the event that the Buyer finds that the goods he has taken over do not fit him in terms of unsatisfactory size or color, he has the right to return the taken over goods and request their exchange for goods of another color or size within 15 days of receipt of the goods by the Buyer. However, the goods returned by the Buyer must be undamaged (with original tags) and must not show any signs of wearing and use. The buyer pays the postage he spent on returning the goods to the seller. The Seller shall deliver the exchanged goods to the Buyer within a maximum of 30 days from the date of receipt of the completed Form with the delivery note and the goods to the Seller.
The exercise of the right to exchange depends on the current stock availability on the part of the Seller. In the event that due to the lack of goods for exchange, the Seller cannot provide the buyer with compensation for the originally ordered goods, the procedure is according to step 3.1, as in the case of withdrawal from the contract. The costs incurred with sending the goods to the Seller during the exchange through Slovenská pošta shall be borne by the Buyer and vice versa.
Article IV
Complaints about goods
4.1 Complaint / exchange form
The Buyer is obliged to fill in the complaint / exchange form (hereinafter referred to as the “Form”) (otherwise we will not be entitled to accept your complaints).
4.2 The condition for handling the complaint is the complete completion of the Form. If the form is not completely filled in or the form is not accompanied by a delivery note or other necessary documents (hereinafter referred to as “Required Documents”), the Seller shall invite the Buyer by phone or e-mail to complete the missing data or attach the missing required documents.
4.3 A change in the goods cannot be considered a change in its properties caused by improper use, insufficient or inappropriate treatment, natural changes in the materials from which the goods are made, due to any damage by the buyer or third party, or other improper intervention. .
4.4 A remediable defect is considered to be such damage that can be removed by repair without impairing the functionality of the goods in question. In this case, the error is eliminated by the Seller at his own expense.
4.4 An irreparable defect is considered to be an error which cannot be eliminated or would be too costly to eliminate compared to the price of the goods. In such a case, the Buyer has the right: to request the exchange of goods for a new faultless one (if the seller’s stock allows it) or to withdraw from the purchase contract.
4.5 The seller decides on the complaint immediately, in complex cases within 3 working days. In justified cases, especially if a complex technical assessment of the condition of the product is required, no later than 30 days from the date of the complaint. After this period, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product.
The seller is obliged to handle the complaint and terminate the complaint procedure in one of the following ways:
a) by handing over the repaired goods,
b) exchange of goods,
c) refunding the purchase price of the goods,
d) payment of a reasonable discount on the price of the goods,
e) reasoned rejection of a claim for goods.
The buyer will be informed about the result of the complaint immediately after the end of the complaint procedure by telephone and at the same time it will be delivered to him via e-mail, resp. together with the sent goods, proof of the handling of the complaint.
4.6 Complaints that are recognized as justified are free of charge.
4.7 If the complaint is settled in the form of an exchange of goods, the warranty period for these goods begins to run from the receipt of new goods by the buyer.
4.8 Delivery address is DANCE NOW s.r.o., Tomášikova 26, 821 01 Bratislava.
Article V
Penalties for non-acceptance of goods:
WARNING: In terms of business conditions and according to § 614 as well as § 420 par. 1 of Act No. 40/1964 Coll., The Civil Code, the buyer is obliged to take over the thing / cash on delivery / upon delivery as soon as possible. In accordance with the legislation of the Slovak Republic, we will recover the damage caused by the non-acceptance of the consignment through the courts and subsequently through the executor.
Article VI
Warranty conditions and warranty period
5.1 The warranty period is 24 months and begins on the day of receipt of the goods by the Buyer. Defects of the goods and the resulting claims must be asserted by the Buyer by the end of the warranty period. Upon expiration of the warranty period, the right to file a complaint expires in full.
5.2 It is possible to complain only about the goods that were duly purchased on the portal www.latinky.sk and paid in full. For the purposes of claiming the warranty, the Delivery Note is used, a copy of which is a condition for handling the complaint.
Article VII
Final provisions
6.1 The only contact e-mail address of the seller is: info@latinky.sk. All Forms must therefore be sent to this address, otherwise the Seller may reject the complaint. Also, correspondence sent to the Buyer from another e-mail address is not considered correspondence sent by the seller and www.latinky.sk does not bear any responsibility for its content.
6.2 The seller reserves the right to change and / or amend the complaint procedure at any time. Changes or amendments to these complaint rules come into force on the day of their publication on the website: www.latinky.com.